Copyright and Trademarks
All materials and software on this website are the copyrighted property of Percetakan MahaMeru. All rights reserved. Any redistribution, copying, or republication of materials and software contained on the MahaMeru website without prior written authorization is strictly prohibited.
You may not upload or reproduce any trademarks, service marks, or logos without the express written authorization of the trademark owner or a valid license. This policy applies to all text, names, images, photos, and designs submitted to MahaMeru for printing. The same policy applies to copyrighted material belonging to photographers, artists, publishers, composers, authors, and other original creators.
Customer Content
You understand that all information, data, text, photos, graphics, messages, or other materials ("Content") are the sole responsibility of the person from whom such Content originated. This means that you—and not MahaMeru—are entirely responsible for all Content that you send, upload, post, or transmit via email or other channels. In accordance with global internet standards, you agree to comply with all local rules regarding online conduct and intellectual property rights. You agree not to use the Service to upload or transmit any Content that violates applicable laws. MahaMeru does not control Customer-provided Content and does not guarantee its accuracy, integrity, or quality. MahaMeru shall not be held liable in any way for any legal consequences arising from the Content you provide.
You understand that you retain control over the privacy of any Content you choose to submit. When you or an authorized party places an order (whether on your own behalf or on behalf of your organization or company), you grant MahaMeru permission to use, reproduce, modify, adapt, publish, display, and process such Content solely for the purpose of fulfilling and printing your order.
Submission of Design Files & Digital Artwork
All artwork, designs, and images must be provided in CMYK color mode. MahaMeru is not responsible for any color shifts or changes resulting from conversions from RGB to CMYK color mode.
All design files and images must be provided at a resolution between 200 and 300 DPI at actual print size. MahaMeru is not responsible for printed results that appear blurry, distorted, or pixelated due to low resolution or incorrect sizing of the artwork provided by the Customer.
Color Matching & Proofing
MahaMeru is not responsible for matching colors or ink density between screen displays and the physical printed products approved by the Customer. Screen displays serve only to predict layout, text accuracy, image proportions, and element placement, but not actual colors or ink density on printed materials.
The application of coatings, laminations, and UV varnishes may affect or alter the appearance of printed colors. MahaMeru is not responsible for changes or the final color appearance of products that receive lamination, coating, or UV varnish at the Customer's request.
Order Approval
The Customer is fully responsible for final proofreading and approval prior to the commencement of production. MahaMeru is not responsible for errors in the finished product caused by any of the following :
- Spelling (typos) and punctuation errors.
- Graphic orientation, element placement, or object shifting caused by software version differences when files are opened.
- Use of incorrect fonts or missing fonts when opened on different computers.
- Incorrect placement of crop marks, guide bars, and bleed lines.
- Incorrect placement of fold lines on the design.
- File design size settings that do not match actual print dimensions.
- Color variations resulting from RGB to CMYK conversion or monitor color profile differences.
- Blurry or pixelated print outputs caused by low-resolution design files, scaling small artwork to larger dimensions, or incorrect measurement units.
Liability & Warranties
Limited Warranty : MahaMeru warrants that the work performed will conform to the specifications described in the purchase order. The Customer understands that all sketches, proofs, and preliminary prepress work shown prior to production are intended solely to illustrate the general type and quality of work, and do not represent the actual finished product.
Implied Warranty : MahaMeru's maximum liability is limited to performing work in accordance with the written description in the purchase order and shall not exceed the contract value of the order.
Taxes
Applicable sales and use taxes (or those subsequently levied by tax authorities) are the responsibility of the Customer and are not included in the prices listed on the MahaMeru website. Any direct taxes, customs duties, or additional tariff assessments imposed by tax authorities on production, sale, or delivery shall be added to the purchase price and paid in full by the Customer.
Payment Methods
Payments made via PayPal are subject to transaction fees based on PayPal's prevailing exchange rate (IDR to USD). Transactions processed via PayPal or Indonesian Credit Cards will incur a 5% handling fee on the total order amount.
Order Cancellation
MahaMeru can process order cancellations provided the printing process has not yet commenced. If an order has entered production, finishing, or shipping stages, it cannot be canceled. Cancellation requests must be submitted via email or telephone, and our Customer Support team will inform you of eligibility and any applicable cancellation fees based on the production stage.
Returns & Refunds
Because each order is custom-made according to Customer specifications and holds no resale value, printed items cannot be returned or refunded (no refund/credit). If a verified error is determined to be solely the fault of MahaMeru, we will reprint the order at no additional charge.
Reprints
The Customer must notify MahaMeru of any defects or errors after receiving the order. To qualify for a reprint replacement, the Customer must return the full quantity of defective products in their original condition within 3 business days of delivery.
Shipping & Delivery
MahaMeru is not liable for delivery delays caused by force majeure events, such as fire, flood, theft, vandalism, war, civil unrest, government action, natural disasters, or other occurrences beyond our control. We are also not responsible for delays or damage caused by shipping carriers. Estimated delivery times cannot be guaranteed due to potential unforeseen transit delays.
MahaMeru makes every effort to adhere to delivery schedules. However, unexpected equipment failures, machine malfunctions, supplier material shortages, or other unavoidable circumstances may delay production. In cases of delay caused by internal technical difficulties, applicable fees may be waived or adjusted. Technical difficulties shall not constitute grounds for order cancellation by the Customer.
Proof of delivery (delivery receipt) is not provided automatically unless requested at the time of ordering. MahaMeru reserves the right to select or substitute alternative shipping couriers as deemed necessary.
Delivery Failures & Loss
MahaMeru is not responsible for incorrect shipping addresses, negligence, or loss/damage caused by third-party delivery services.
When a package cannot be delivered due to incorrect address details provided by the Customer, MahaMeru will re-ship the package upon address correction, and all additional shipping charges shall be borne by the Customer.
Governing Law & Dispute Resolution
The rights and obligations of the Customer and MahaMeru, as well as the effects of this agreement, shall be governed by the laws of the Republic of Indonesia. Any disputes arising out of or in connection with this agreement shall be settled exclusively through arbitration or the District Court of Denpasar, Bali. The arbitration award shall be final and binding upon both parties. Any matters regarding the validity of this arbitration clause shall be determined under applicable law in the jurisdiction of Denpasar, Bali.
Printing Color Accuracy and Consistency Terms
We strive to produce prints with good color quality and consistency. However, digital print results cannot be guaranteed to match screen displays, samples from other devices, or previous print runs with 100% accuracy, even when the same design file is used.
Digital printing can achieve relatively consistent colors through appropriate machine settings, calibration, and color management. However, production tolerances still apply. Changes in equipment condition, materials, environmental conditions, or production settings may cause color variations.
1. Why can the same file produce different colors?
A design file contains color information, but the appearance of the finished product depends on the combination of the file, color processing, printing equipment, toner or ink, printing material, and finishing.
For example, the same CMYK values specify a color composition. They do not guarantee an identical physical appearance across different machines, paper types, or production dates.
Using the same file is therefore one requirement for maintaining consistency, but it is not the only determining factor.
2. Machine conditions change during operation
In toner-based digital printing, colors are produced through image formation, toner transfer, and heating to bond the toner to the paper. The condition of the components and the stability of these processes affect color density and balance.
During operation, changes in operating temperature, drum condition, developer condition where applicable, transfer systems, and fusing units can influence print results. Replacing consumables or servicing the machine may also change its color response, requiring further adjustments.
In inkjet digital printing, printhead condition, consistent ink delivery, print settings, and the interaction between ink and the printing material also affect the result.
These changes do not always cause substantial differences. However, small shifts may be noticeable in color-sensitive designs when two prints are placed side by side.
3. Temperature and humidity affect printing
Room conditions and material storage can affect both the machine and the paper.
Paper absorbs and releases moisture in response to its surroundings. In toner printing, changes in paper condition can affect toner transfer. In inkjet printing, the surface characteristics and absorbency of the material influence color reproduction.
As a result, printing on different days or during separate production sessions may produce slightly different results, even when the file and specified paper type remain the same.
4. Paper type and condition affect color
Printed colors result from the interaction between toner or ink and the material’s surface. Relevant factors include:
The paper’s base color: bright white, natural white, or cream.
The paper’s surface: smooth, textured, coated, or uncoated.
Gloss level and light-reflecting properties.
Material absorbency, particularly in inkjet printing.
Differences in paper brand, manufacturing batch, and storage conditions.
A design printed on white coated paper may appear brighter than the same design printed on cream book paper. On cream paper, the base color affects the overall appearance, particularly in highlights and pastel colors.
Paper of the same type and weight may not have identical base colors or surface characteristics when different brands or manufacturing batches are used.
5. Calibration helps maintain consistency but has limitations
Calibration involves measuring and adjusting a machine’s color response to bring it closer to a reference condition.
Calibration can reduce color shifts, but it cannot keep the physical condition of the machine and materials identical at all times. Results still depend on machine capabilities, material condition, color profiles, and changes during production.
Calibration therefore helps maintain color within specified tolerances; it does not guarantee that every print will be completely identical.
6. File processing and color profiles can affect results
Before printing, the file is processed by software or a Raster Image Processor (RIP) into data that the printing machine can use.
The processed output may differ when changes are made to:
Source and output color profiles.
RGB, CMYK, or spot color conversion settings.
Color processing settings in the application, driver, or RIP.
Print modes and media settings.
The handling of transparency, overprint, and certain design elements.
The same file can produce different colors when different production settings are used. Converting a file to CMYK does not automatically guarantee matching colors across all machines and materials.
7. Screen colors differ from printed colors
Screens produce colors by emitting light, while printed colors are viewed through light reflected from the material’s surface.
Screen appearance depends on the device, brightness, color settings, display mode, and surrounding lighting. The same design can look different on two phones or monitors before it is even printed.
Some colors that appear particularly bright on a screen are also outside the reproduction capabilities of a particular machine and material combination. These colors must be converted into reproducible colors and may therefore appear less vibrant or shift in hue.
Monitor displays, phone screens, photographs, screenshots, and previews sent through messaging applications are not treated as definitive references for printed color.
8. Certain colors show variations more readily
Some designs are more sensitive to small changes, particularly:
Grays created by mixing multiple process colors.
Pastels and very light color areas.
Skin tones.
Large areas of solid color.
Dark colors made from multiple color channels.
Brand colors that must follow a specific reference.
For example, a small change in the balance of cyan, magenta, and yellow can make a gray appear more reddish, greenish, or bluish.
Density variations are also easier to notice in large solid areas than in photographs containing substantial detail and color variation.
9. Different machines may produce different colors
Each machine has its own color reproduction capabilities, toner or ink characteristics, processing system, and response to printing materials.
Prints from another digital press, an office printer, an offset press, or another print provider cannot automatically be reproduced with an exact color match.
Samples from other devices may be used as references for discussion before production. However, the achievable match must be assessed through test printing on the intended machine and material.
10. Finishing and lighting affect the final appearance
Matte lamination, gloss lamination, coatings, and other surface finishes can change how light is reflected. Colors may therefore look different after finishing, even when the underlying prints are the same.
Colors can also appear different under daylight, white lighting, and warm lighting. Two samples that appear similar under one light source may look different under another.
Color comparisons should be made using equivalent materials and finishes under the same lighting conditions.
11. Reprints and additional quantities
Reorders or additional quantities printed at a later time are treated as a new production session.
Even when the same file is used, colors may differ from the previous order due to changes in machine condition, materials, calibration, or production settings.
For products that will be used together and require a uniform appearance, customers are advised to order the full quantity in a single production run. This helps reduce the risk of differences between runs, but does not eliminate all variation within a run.
Older prints may also change due to age, light exposure, and storage conditions. Their condition must therefore be considered when they are used as references.
12. Proofs and print samples
Customers with specific color requirements must communicate those requirements before the order is processed.
For these orders, we recommend a physical proof using a machine, material, and finish representative of the final production, subject to service availability. Proofing costs and lead times will be confirmed in advance.
Digital proofs, including PDFs, images, and screen previews, are primarily used to check content and layout. They do not guarantee a match to printed colors.
An approved physical proof serves as the production reference under the agreed conditions. However, production results remain subject to tolerances relative to that proof. If the material, machine, finishing, or production conditions change, the need for a new proof must be discussed.
13. Brand colors and special matching requirements
Customers requiring a match to a brand color, Pantone reference, product sample, or specific printed sample must communicate this requirement before production.
A Pantone color reproduced through CMYK simulation does not automatically match the corresponding Pantone spot ink. Some reference colors fall outside the reproducible range of the machine and material combination being used.
Special color requirements must be assessed for production feasibility, and a reference must be agreed upon. Where a measurable tolerance is required, the measurement method and acceptance limits must be agreed upon in advance.
We do not apply a single percentage of allowable color difference to every type of print, as such a percentage does not adequately describe changes in lightness, saturation, or hue.
14. Assessment of color differences and print quality
Color differences will be assessed against the final file, order specifications, materials, finishing, and any agreed proof or reference.
A difference from a screen display or a sample from another production run does not, by itself, establish a production error.
However, color tolerances do not justify every print quality issue. Significant deviations from an approved reference, a missing color channel, disruptive streaking or banding, and pronounced color changes within a single production run require investigation as potential production problems.
Photographs may assist with an initial assessment, but certain color evaluations require physical samples because cameras and screens can alter color appearance.
15. Agreement before production
By proceeding with an order, customers acknowledge that digital printing has limitations in color reproduction and tolerances in color consistency.